Refund policy

Refund & Return Policy – DEHA Origins

At DEHA Origins, we are committed to delivering premium-quality nutrition products. Due to the nature of consumable goods, our return and refund policy is designed to ensure safety, hygiene, and fairness.

1. Returns

Because our products are ingestible health supplements, we do not accept returns on opened or used products.

Returns may be accepted only if:

  • The product is unopened, unused, and in original sealed condition

  • The return request is raised within 7 days of delivery

  • The product passes quality inspection upon receipt

2. Eligible Refund / Replacement Cases

We offer a replacement or refund if:

  • You received a damaged product

  • You received an incorrect product

  • The package was tampered at the time of delivery

To request a refund or replacement, please email:

📧 hello@dehaorigins.com
📞 +91 9611111126

Within 48 hours of delivery, along with:

  • Order ID

  • Clear photos of outer packaging

  • Clear photos of product and batch details

  • A short description of the issue

Failure to report within 48 hours may result in rejection of the claim.

3. Refund Processing Timeline

  • Once approved, refunds are processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • Bank processing timelines may vary depending on payment provider (UPI, card, wallet, net banking)

4. Order Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order

  • Orders cannot be cancelled once shipped

  • If already shipped, cancellation will not be possible

5. Non-Refundable Situations

Refunds will not be issued in cases of:

  • Incorrect shipping details provided by customer

  • Delivery failure due to customer unavailability

  • Opened or partially used products

  • Minor outer packaging dents without product damage

  • Orders refused at the time of delivery

For any assistance, contact us:

📧 hello@dehaorigins.com
📞 +91 9611111126